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Virtual Infrastructure Support

Virtual Infrastructure support refers to the maintenance and management of the physical hardware and software components that make up an organization's IT infrastructure. This includes the servers, storage devices, networks, and other IT equipment that are necessary to run the organization's applications and services. 

Infrastructure support can include a wide range of activities, such as installation, configuration, troubleshooting, maintenance, and monitoring of hardware and software. It is essential to ensure that the infrastructure is reliable, secure, and available to meet the needs of the organization and its users. In many organizations, infrastructure support is provided by a dedicated team of IT professionals or outsourced to a third-party vendor. 

The tasks included in the Virtual Infrastructure support portfolio are: 

  • Network support - Network support refers to the maintenance and management of a company's network infrastructure, including the hardware and software components (routers, switches, firewalls, etc.) that make up the network. This includes tasks such as network monitoring, troubleshooting network problems, installing and configuring network equipment, and ensuring the security of the network. Network support personnel are responsible for ensuring that the network runs smoothly, efficiently, and securely, and for providing technical support to end-users who experience network-related issues. 

  • Servers support - Servers support refers to the set of services and technical assistance provided to ensure the proper operation, maintenance, and management of server systems. This includes tasks such as server installation, configuration, monitoring, troubleshooting, backup and recovery, performance optimization, and security management. Server support is critical to ensure high availability, reliability, and scalability of server infrastructure to meet the needs of businesses, organizations, or users who depend on them for their IT operations. Server support can be provided by internal IT teams or by external IT service providers, depending on the needs and resources of the organization. 

  • Virtualization & cloud solutions support - Virtualization is the process of creating a virtual version of a computing resource, such as a server, operating system, storage device, or network, using software to partition the physical resources into multiple virtual resources. This allows businesses to optimize their hardware utilization and reduce costs, as multiple virtual resources can run on a single physical server. Cloud computing, on the other hand, involves providing on-demand access to a shared pool of computing resources, such as servers, storage, applications, and services, over the internet. Cloud solutions can include public, private, and hybrid cloud models, and can offer a range of benefits, such as scalability, flexibility, cost-effectiveness, and ease of management. Virtualization and cloud solutions are often used together to provide businesses with a more efficient and agile IT infrastructure. For example, virtual machines can be easily provisioned and de-provisioned in a cloud environment, enabling businesses to quickly scale their resources up or down based on demand. 

  • Data storage & backup support - Data storage and backup support is a set of services that focus on ensuring the availability, integrity, and security of an organization's data. This includes the design, implementation, and management of data storage and backup systems to protect data from loss or corruption. The main objectives of data storage and backup support are to ensure that data is accessible when needed, to prevent data loss due to system failures or disasters, and to comply with data protection and privacy regulations. This can involve setting up and managing storage devices, data backup solutions, data replication, disaster recovery planning, and data archiving. The support team responsible for data storage and backup will also monitor the storage infrastructure, ensure optimal performance, and troubleshoot any issues that may arise. 

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